Under special circumstances it is possible to get a refund of your transaction:
If your card was charged twice for either a monthly membership, or a double charge for a download.
we DO NOT issue a refund if you forget to cancel your membership. That is your responsibility to handle.
If you were charged twice please contact us.
For damaged video files or incomplete video size, have a proff if the issue verified by our webmaster, we can consider fix the broken video or send a refund if we cant fix the situation.